Terms & Conditions

We offer business, professional & personal advertising services on the Internet. If you use the 411DirectoryAssistance.ca website, we take that as your acceptance and agreement with these Terms & Conditions, which may change from time to time without any notice.

Use of Content - Terms and Conditions

We use a diverse range of information, text, photographs, designs, graphics, images, sound and video recordings, animation and other materials and effects on the 411DirectoryAssistance.ca website. All of these are protected by copyrights, trademarks, service marks, or other intellectual or proprietary rights owned by 411DirectoryAssistance.ca or other third parties. All information, designs, concepts, business listings, & advertisements that we provide on our website 411DirectoryAssistance.ca, which we will refer to as "Content" is for your review.. This can be for either individual or internal business purposes. Any other use of the 411DirectoryAssistance.ca Website, or the "Content", is strictly prohibited, including, without limitation, modification, republication, copying, deletion, transmission, public performance, distribution, proxy caching, uploading, posting, reproduction, redistribution or any other dissemination, without the express written permission of 411DirectoryAssistance.ca or the applicable rights holder. The "Content" on the 411DirectoryAssistance.ca site may not be used by third parties for telemarketing, direct marketing, commercial mass email or by agents or representatives or email spammers.

The fact that you have been permitted to use the 411DirectoryAssistance.ca Website does not give you permission to use the Website or Materials for any illegal purpose. Nor for that matter may you transmit to (or through) the 411DirectoryAssistance.ca Website or to (or through) any Service any illegal, harmful, threatening, defamatory, obscene, hateful, pornographic or other objectionable material of any kind, or to interfere with, abuse or otherwise violate the legal rights of any third party using the 411DirectoryAssistance.ca Website or "Content".


Disclaimers & Liability - Terms and Conditions

At 411DirectoryAssistance.ca we make every possible effort that we can to ensure the information presented in, on or through its Website, is accurate. However, because 411DirectoryAssistance.ca also communicates information provided and created by advertisers, software developers, publishers, marketing agents, resellers and other third parties, 411DirectoryAssistance.ca, unfortunately, has no control over the accuracy of such information. We're sure you'll understand that we can make no guarantees, nor be responsible for any such information, including its accuracy, currency, content, quality, copyright compliance or legality, or any resulting loss or damage.  Nor do we investigate, represent or endorse the accuracy, legality, legitimacy, validity or reliability of any deals, coupons or other promotions ("Promotions") or Content contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this website (the "Service"). Nor the quality of any product or service, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service (the "Products").  Nor does 411DirectoryAssistance.ca assume the responsibility of enforcing licensing requirements with respect to licensed professions or trades prior to publishing Materials. We also take great measures to ensure that information provided to us gets listed accurately. However, since that work involves entering all the information manually to our system, sometimes, unintentional errors can be made. Once, brought to our attention or checked by our customer service representative, the incorrect information will be corrected as soon as possible. In the event that the error does not get fixed, 411DirectoryAssistance.ca shall not be liable or responsible for any damages. There may be other advertising considerations that could be offered to the advertisers in recognizing that an unintentional error with data entry was made.

All of the data on Products and Promotions including but not limited to, the prices and the availability of any product or service or any feature thereof, is subject to change without notice by the party providing the Product or Promotion. Which is why we at 411DirectoryAssistance.ca encourage you to use discretion while browsing the Internet  - and always remember - read the fine print associated with any Promotions found on our Website and throughout the Internet. Further, 411DirectoryAssistance.ca reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Service or the Content. Simply put, we can make changes to our website without having to notify you first. Where appropriate, we will endeavor to update information listed on the Website on a timely basis, but shall not be liable for any inaccuracies. If you are advertising with 411DirectoryAssistance.ca, sometimes the category of your choice may not be available or appropriate or a similar category may already exist in the system. We may switch your category to an already existing similar or a more appropriate category to give your business a better exposure. 411DirectoryAssistance.ca does not make any representations regarding the availability and performance of its website. Any use of the 411DirectoryAssistance.ca  Website, reliance upon any Content and any use of the Internet generally shall be at your sole risk, and that 411DirectoryAssistance.ca  shall not be liable for any loss of data, lost profits or any other damages or losses resulting from such use. Some states do not allow the exclusion or limitation of liability of consequential or incidental damages, so the above exclusions may not apply to all users; in such states liability is limited to the fullest extent permitted by law. IN NO EVENT SHALL 411DIRECTORYASSISTANCE.CA BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR ANY CLAIMS OF THIRD PARTIES WHATSOEVER WITH RESPECT TO THE SERVICE, THE MATERIALS, THE PROMOTIONS AND THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM ANY MISTAKE, OMISSION, VIRUS, DELAY OR INTERRUPTION IN OPERATION OR SERVICE OR FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM AN ACT OF GOD, COMMUNICATIONS FAILURE, THEFT OR UNAUTHORIZED ACCESS TO 411DIRECTORYASSISTANCE.CA RECORDS. 411DIRECTORYASSISTANCE.CA SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHATSOEVER RESULTING FROM ANY FAILURE OF THE INTERNET.

Cancellation Policy - Terms and Conditions

We want you to be completely satisfied with our advertising services which are designed to help your business get more exposure. If for any reason, you are not happy with the purchase that you have made, you have five (5) business days to cancel your ad with us.  You can send your cancellation request in writing by email or fax. Due to the fast paced nature of the services we perform and how the information gets updated in our directory system, if your listing has been added to our directory before you contact us to cancel your ad, some cancellation charges may apply.

If you don't cancel your order in the required period, and don't pay your invoice on time, an 18% per annum interest charge may apply on all overdue accounts. For additional information regarding a past due account, please contact our accounting department.

Opt-Out - Terms and Conditions

You can always disable the cookie function if you so choose in your browsers settings. However, we can not guarantee that our website will work properly. You may lose the ability to use some of its advanced features at 411DirectoryAssistance.ca.

Some of the banner and display ads on 411DirectoryAssistance.ca are provided by third party ad servers. These ads may also contain cookies. Information collected through cookies associated with third party ads are collected by the third party and we do not always have access to this information. It is our policy, however, to only use reputable third parties with their own good privacy policies to serve the advertisements that are placed within our website.

Renewal Policy - Terms and Conditions

Our renewal process is simplified for all our clients. It begins with our mailing you an upcoming renewal advisory letter that contains important information about your listing and refers you to our website for a further explanation regarding the terms and conditions for renewal with 411 Directory Assistance.ca. From this letter, you, our most valued client have the option to renew, make changes or cancel the service within a 30 day period. If we have not heard from you within this 30 day period, you will automatically be renewed. For added convenience you can email . Please note that all cancellation requests must be made in writing. If you require further assistance with your cancellation request, you also can always call our Customer Service department at 1-800-847-2307. Our ultimate goal is to ensure that our clients receive the maximum exposure for their on line advertising needs without any lapses in coverage with 411 Directory Assistance.ca.

Privacy Policy - Terms and Conditions

Please visit our privacy policy page for details.

Please visit our Cybercrime, Online Fraud and Scam Prevention Centre for tips on how to stop and report cybercrimes and scammers.

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